BOOKING POLICIES (UPDATED COVID-19 CONDITIONS IN RED):
To confirm any reservation, a non-refundable 20% deposit from total amount is required within 8 business days from the booking date. Only when this deposit is received the booking is considered confirmed. The deposit can be used as future credit for you, a friend or a relative in the event that Peruvian, Ecuadorian or Galapagos borders close due to COVID-19 or the country of origin of the passenger has done the same. Same applies if mandatory quarantines in Peru, Ecuador or the Galapagos does not allow guests to start their tour on time for departure. The credit will be valid for 12 months from the original tour starting date.
If no deposit is received within 8 business days, the blocked tours will be released.
Final payment (balance) must be completed 60 days prior to the tour starting date. Any increments in fuel, airport taxes, etc. above 2% from the cost of the cruise, will be covered by the passenger. The final payment can be used as future credit in the event that Peruvian, Ecuadorian or Galapagos borders close due to COVID-19 or the country of origin of the passenger has done the same. Same applies if mandatory quarantines in Peru, Ecuador or the Galapagos does not allow guests to start the tour on the scheduled departure date. The credit will be valid for 12 months from the original tour departure date. Alternatively, for Via Natura’s owned/operated products/services, the 80% balance payment can be refundable due to the same COVID-19 related reasons exposed above . For tours involving properties and services that are not owned/controlled by Via Natura, the 80% refund will depend on the suppliers particular cancellation policies relating to COVID-19 situations.
REGULAR CANCELLATION POLICIES
Cancellations made 60 or more days prior to the TOUR STARTING date, only the deposit will be withheld.
Cancellations made between 59 – 31 days before the TOUR STARTING date, a penalty of 50% of the tour value will be withheld.
Cancellations made between 30 to 0 days before the TOUR STARTING date, a penalty of 100% will apply.
Guests must be 18 years or older to check in without a parent or legal guardian.
If you choose to take advantage of any promotions offered by Via Natura, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.
Additional information regarding bookings and cancellations:
All reservations, modifications, and / or cancellations must be sent to your sales representative / reservations department in writing. No verbal confirmations, modifications, or cancellations will be accepted. Please note that all policies are subject to change without prior notice. In case of changes in policies all confirmed bookings as well as new ones will be readjusted accordingly.
Although travel insurance is optional, we strongly recommend that passengers purchase a comprehensive travel insurance policy to protect them from any potential loss before and during your trip. This way our guests will be protected from losses due to trip cancellation and/or interruption, travel and baggage delay, emergency assistance, medical expenses and evacuation.
Via Natura staff will not be responsible for any financial disappointment caused by reasons beyond our control and no refunds or partial refunds will be given for late cancellations or no shows due to any reason.
Rates and Policies are subject to change without notice.
Our sales department can be reached at the following addresses: email@example.com